Refund policy

Here at Patina Living Co., we stand behind our products 100%.  We are confident in the partners we have in the marketplace and work hard to make sure our products are of the highest quality.  It's important to us that you, as customers, feel the same about what you've chosen to have in your home.  Our pieces are inspected prior to shipment, however, if you do notice damages please let us know within 48 hours of receipt and our team will work on a replacement.    

Returns

Due to the nature of our collection - handpicked, custom, and truly unique pieces - we do not accept returns for most of our products. For any concerns, please visit our Contact Us page to get in touch with the Patina Living Co. team. 

At this time, we do not accept returns for:

  • Furniture
  • Any items from our “Patina-ed” collection, including art
  • Rugs
  • Lighting
  • Final Sale/Clearance Items 

For Pillows, Accessories, and Art (please note that we do not accept any Art returns from our Patina-ed collection), please return within 14 days of receipt by contacting our customer service at help@shoppatinalivingco.com.  

Our customers are responsible for the return shipping cost if an item needs to be returned.

How to Return Merchandise:  To return Pillows, Accessories, and Art (please note that we do not accept any Art returns from our Patina-ed collection), please contact us at shop@patinalivingco.com. Returns are not accepted for international orders. 

Return Address: 
Patina Living Co. Warehouse
11008 Beach Mill Rd
Great Falls, VA 22066

CANCELLATIONS

Unfortunately, we are unable to accept cancellations once an order is submitted to our fulfillment center.  If you have any questions please contact us at shop@patinalivingco.com

EXCHANGES

We unfortunately do not offer product exchanges at this time.

DAMAGED GOODS POLICY
While all of our pieces are inspected prior to shipment and are shipped in new condition, it’s possible that damages may occur during shipment. Patina Living Co. will replace any damaged item(s) at no additional cost if you contact our team within 48 hours of the item’s arrival by emailing shop@patinalivingco.com. Patina Living Co. will provide a shipping label for the return of the damaged item, so please do not discard the item or its packaging. If the item arrives damaged but is not eligible for a replacement, you will receive store credit for the total purchase price of the item(s). If the damaged item is furniture, Patina LIving Co will find and coordinate with a local repair shop in your area to fix the damaged item.

 

Promo Codes

Promo codes are not valid on prior purchases.  Items purchased with a promo code may be returned within 7 days of the date your order was received for store credit only.  Shipping charges will not be refunded.  Expired promo codes will not be accepted.