Shipping & Returns
Shipping Information: For in-stock items, our warehouse works to ship orders out within 2-4 business days. For furniture, custom pieces and hand knotted rugs shipping will vary. Each item listing will have more information on shipping times.
COVID Shipping Update: All in-stock items have returned to normal shipping times! Due to COVID manufacturing delays, lighting, upholstered furniture, and other larger pieces are experiencing longer delays of approximately 2-3 weeks in addition to the expected ship date listed in the product description. You can always reach out to our customer service team at email@example.com with any questions on specific products.
International Shipping: We only ship to the United States at this time.
PO Boxes & APO Boxes: Unfortunately, we do not currently ship to PO or APO Boxes. All orders must be shipped to a physical address.
Backorders: We make every effort to ensure our products reflect the most accurate inventory and shipping information. On rare occasions, changes to our estimated ship times do occur. Orders cannot be canceled due to a backorder. Orders are automatically sent to and confirmed with our manufacturer; which at that time we are unable to process cancellations.
Shipping and Handling Charges
Please reference the chart below to determine the standard shipping and handling charge for your order. These rates are for ground shipping only in the continental United States. Please contact us for express delivery options.
|ORDER TOTAL||S/H FEE|
|Up to $74.99||$9.95|
|$75.00 to $149.99||$14.95|
|$150 to $299.99||$24.95|
|$300 to $399.99||$39.95|
|$400 to $499.99||$49.95|
|$500 to $749.99||$69.95|
|$750 to $999.99||$89.95|
|$1,000 to $1,999.99||$119.95|
Here at Patina Living Co., we stand behind our products 100%. We are confident in the partners we have in the marketplace and work hard to make sure our products are of the highest quality. It's important to us that you, as customers, feel the same about what you've chosen to have in your home.
Due to the nature of our collection - handpicked, custom, and truly unique pieces - we do not accept returns for most of our products. For any concerns, please visit our Contact Us page to get in touch with the Patina Living Co. team.
At this time, we do not accept returns for:
- Any items from our “Patina-ed” collection
- Custom Art
- Oversized Items
- Final Sale/Clearance Items
For all other items, please return within 14 days of receipt by contacting our customer service team at firstname.lastname@example.org.
Our customers are responsible for the return shipping cost if an item needs to be returned.
Unfortunately, we are unable to accept cancellations once an order is submitted to our fulfillment center.
We unfortunately do not offer product exchanges at this time.
Patina Living Co. will provide a shipping label for the return of the damaged item, so please do not discard the item or its packaging. If the item arrives damaged but is not eligible for a replacement, you will receive store credit for the total purchase price of the item(s). If the damaged item is furniture, Patina Living Co. will find and coordinate with a local repair shop in your area to fix the damaged item.
All applicable taxes will be applied to orders shipped to addresses in the state of Virginia.