Orders & Shipments
Q: How long will it take for my pieces to arrive?
A: It completely depends on the product! We work to ship our standard in stock orders within 5-7 business days of your order. Custom pieces will take between 8-12 weeks.
Q: How do you calculate your shipping and handling charges?
A: We base our shipping rates on the total price of the products in your cart. Freight and handling fees are only added on products that require a special packaging. We work to include rates that closely reflect those we receive from our shipping partners. This helps ensure that your pieces arrive in your home to your highest standards.
Q: Do you ship outside of the United States?
A: At this time we only ship within the continental United States.
Q: What shipping carriers and/or delivery services does Patina Living Co. use?
A: We ship most orders via Fedex, UPS and USPS. Our furniture orders are delivered with the option of a white glove service that will unpack and place the piece in the room of your choice. This service also includes a call prior to delivery.
Q: Where can I find details about shipping and returns?
A: Detailed information about shipping can be found on our Shipping & Returns page.
Q: How will I know that Patina Living Co. received my order?
A: Upon order completion, you will receive a confirmation email from us that includes your order number and details about how to contact us if you have any questions!
Q: Will I receive all of the pieces in my order at the same time?
A: It really depends on what you order! Many of our pieces come directly from a manufacturer. When items come from our warehouse we work to ship orders out within two business days of your order.
Q: Will you get any of your out-of-stock pieces back in stock?
A: That depends on what it is! Our Patina-ed items are typically one-of-a-kind so sadly once they're gone, they're gone. Other accessories, furniture, rugs, and wallpaper are more likely to come back in stock. If you love a product; tell us! We'd love to hear about it.
Q: Is my credit card information secure?
A: Yes, all credit card information is encrypted during transmission and storage to ensure your data is secure.
Q: Will my order include sales tax?
A: Tax and freight will be indicated in your cart.
Q: What types of credit cards do you accept?
A: We accept American Express, Visa and Master Card.